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FAQs

How do I place an order on Pyramid Bags?

Simply browse our collection, select your favorite bag, and click "Add to Cart." Follow the checkout instructions to provide your shipping details and complete your payment.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. You can modify or cancel your order within 2 hours of placing it by contacting us at support@pyramidbags.com. Once dispatched, the order cannot be cancelled.

Do I need to create an account to shop?

No, you can check out as a guest. However, creating an account allows you to track orders easily and saves your details for a faster "Legacy" experience next time.

Where do you ship?

We currently ship all across India. Whether you are in a metro city or a smaller town, we’ll bring luxury to your doorstep.

How much does shipping cost?

We offer Free Standard Shipping on all prepaid orders. For Cash on Delivery (COD) orders, a nominal convenience fee of ₹99 is applicable.

How long will it take to receive my bag?

Orders within Gujarat typically arrive in 2–4 business days. For the rest of India, expect delivery within 5–7 business days.

How can I track my order?

Once your order is shipped, we will send you an SMS and email with a tracking link so you can follow your bag’s journey.

What is your return policy?

We offer a 7-day return and exchange policy. If you aren't satisfied, you can request a return within 7 days of delivery, provided the bag is unused and all tags are intact.

How do I initiate a return?

Email us at support@pyramidbags.com with your Order ID and a photo of the product. We will arrange a reverse pickup for you.

What if I receive a damaged product?

Quality is our legacy. If you receive a damaged item, please notify us within 24 hours of delivery with an unboxing video or photos. We will replace it immediately at no extra cost.

Can I exchange my bag for a different color?

Yes! If you’d prefer a different shade or style, you can request an exchange within 7 days of delivery.

When will I receive my refund?

Once we receive and inspect the returned bag, refunds for prepaid orders are processed within 7–10 business days to the original payment method.

What materials are Pyramid Bags made of?

We use premium, high-quality synthetic leather and materials that are durable, cruelty-free, and designed to maintain their structure over time.

Does the product color look exactly like the photos?

We photograph our bags in natural light to ensure accuracy. However, slight variations may occur depending on your screen settings.

What makes Pyramid Bags "Legacy in Every Layer"?

Our tagline represents our commitment to architectural precision, reinforced stitching, and premium linings that ensure your bag lasts through every season of your life.

Are your bags heavy?

We design our bags to be sturdy yet lightweight, ensuring they are comfortable for all-day carry without compromising on their premium feel.

What payment methods do you accept?

We accept all major Credit/Debit cards, UPI (Google Pay, PhonePe), Net Banking, and Cash on Delivery (COD).

Is it safe to use my credit card on your site?

Absolutely. We use industry-standard encrypted payment gateways to ensure your financial data is never stored and always protected.

How do I clean my Pyramid Bag?

Simply wipe your bag with a soft, damp cloth. Avoid using harsh chemicals or abrasive cleaners to maintain the "premium" finish.

How should I store my bag when not in use?

Store your bag in the provided Pyramid Bags dust bag in a cool, dry place to prevent dust buildup and maintain its shape.