At Pyramid Bags, we value the trust you place in us. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from pyramidbags.com (the “Site”).
1. Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:
- Identity Data: Name, gender, and date of birth (optional).
- Contact Data: Billing address, shipping address, email address, and phone number.
- Financial Data: Payment card details (processed securely via our payment gateways; we do not store raw card data).
- Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
2. How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:
- Communicate with you.
- Screen our orders for potential risk or fraud.
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services (Marketing).
- Improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).
3. Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:
- E-commerce Platform: We use WooCommerce to power our online store.
- Logistics Partners: We share your contact and shipping data with our courier partners to deliver your Pyramid Bags.
- Payment Gateways: To process secure payments.
- Legal Compliance: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
4. Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. This includes Meta Ads (Facebook/Instagram) and Google Ads. You can opt out of targeted advertising by visiting the settings of these platforms.
5. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
6. Your Rights
As a user in India, under the DPDP Act, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
7. Security
We employ industry-standard security measures to protect your data. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security during transmission over the internet.
8. Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
9. Grievance Officer
In accordance with the Information Technology Act, 2000 and the Rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Name: SHAH HEMAL RAJNIKANT BHAI
Address: Ahmedabad, Gujarat, India.
Email: support@pyramidbags.com
Phone: +91 90334 44107
If you have questions or complaints regarding this policy, please contact us at support@pyramidbags.com.